Refund policy

Return & Refund Policy

All artworks are original, one-of-a-kind pieces and are sold as final sale. We do not accept returns or offer refunds for change of mind.

Damaged in Transit

Every artwork is carefully packaged to the highest standard before dispatch. In the unlikely event that your artwork arrives damaged, please contact us within 24 hours of delivery at riccimcauliffe@gmail.com with:

• Photographs of the damaged artwork
• Photographs of the packaging

All shipments are insured. Once damage is confirmed, we will lodge an insurance claim on your behalf and keep you informed throughout the process. Replacement or reimbursement is subject to the outcome of the insurance claim.

Commissioned Works

Commissioned artworks require a 50% non-refundable deposit to commence production. The remaining balance is due upon completion, prior to dispatch. Once production has commenced, no refunds will be issued on the deposit or any subsequent payments. Full commission terms are provided at the time of enquiry.

Contact

For any concerns regarding your order, please contact us at riccimcauliffe@gmail.com.

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